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Our Customer Service Ethos

We're here to help.

Sequins & Sand is a summer oasis, where busy women can feel at ease when shopping and walk away feeling confident with their purchases and more importantly, within themselves.

Customer Service is the heart of our home at Sequins & Sand and you have our commitment to provide you with the service you deserve and products that make you feel great. We're proud of what we do and it seems our customers love it to. At the bottom of this page is a sample of what some of them have said about our Customer Service...all their words, not ours...promise.

In the Customer Service section of our website you will find all manner of things that we regard as the less glamorous side of our business but of great importance. Things like our policies on privacy & security, returns & refunds and shipping as well as basic terms and conditions of using our website.

If you find that there are things not covered here that you need to ask about or you would like to clarify do not hesitate to email or call us. Likewise, if there is any product information or general questions about our site, then we welcome your enquiry.

You can email us anytime at and we will get back to you within 48hrs. Based in Brisbane Australia we operate on Australian Eastern Standard time. Call us on +61 (0)7 33011855.

We are Sequins & Sand and we hope you feel at home. Enjoy your precious time...your best summer yet!

We're here to help.

Anita & The Girls
@ Sequins and Sand

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"Thanks so much for your kind and caring customer service - it is refreshing! Regards" Jennifer (Qld)

"Thanks sooo much! You just don't get service like this no more :) I really do love it." Cate (WA)

"I want to say thank you SO MUCH for your extraordinary service. I have forwarded your web to many, many friends so I hope you reap the rewards of offering such an amazing service." Jaime (NSW)

"I LOVE it! Thank you so much! Postage was very fast, and the item was packaged well. I really appreciate such great service, I will definitely be buying from you again." Melissa (SA)

"Just received the swim-dress I ordered from you & I'm delighted with it thank-you so
much!! The service you provide is great!! " Kerry G (Qld)

"Hi Pip. Excellent service once again! I always feel like I'm one step closer to a tropical holiday when I receive your beautiful kaftans in the mail." Sally

"Hi everyone, I love my bathers.....Thank you so much for the great service." Diane.

"Thanks so much. It was a pleasure. Will tell all my friends about your website." Nicole.

"The kaftans are fantastic...Both are lovely and so was the packaging. It has been lovely shopping with you :) " Sam.