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Shipping

Anita McLachlan - 1st November 2009

FREE Express shipping in Australia on orders over $150

FREE international shipping on orders over $250

We ship worldwide and to any place in Australia and have tried to make shipping charges as simple and easy as possible to understand and pay for.

When you place your order with us, our database automatically calculates the weight of your order and allocates the appropriate shipping cost so that you know your total cost of shopping with us before you check out.

Our policy at Sequins & Sand is to only dispatch orders using Australia Post postage methods that can be tracked.

Within Australia
If your order is to be shipped to anywhere in Australia and it is more than AUD$150 your shipping will be free with Express Post! Orders of AUD$250 or more to beyond Australia will also be shipped for free with Standard Trackable Post!

Orders within Australia will be sent by Australia Post Express Post satchels (goods arrive the next business day to many parts of Australia). We used to use Standard Mail satchel (goods sent as regular mail to all parts of Australia) but the service became too slow sadly.

Express Post
This service will be the fastest way we can get your order to you. It is supposed to ensure Next Business Day Delivery, however allow 2 days for WA and NT locations and 2-3 days if you are outside the Next Day Delivery Network. You can find out if you are in the Network here.

The fees are defined by satchel size:

0-500g = $11.50
500g and over = $15

Using Express Post means that parcels get there faster, but they are only insured up to a value of $50. They are however, able to be tracked.

So, in the event that they go missing or are damaged in transit and you still want to receive them, you will need to order and pay for the products again.

Your Express Post number appears on the front of the post bag. That number will also be included in the Dispatch Notification we send by email. Please keep a record of this somewhere.

Shipping Times Guideline- best estimates.
Please note that Express Post services do not extend to all parts of Australia for an overnight service.
To find out where Express Post services are available, click on the Australia Post Express Post Link.

International Orders & Shipping
If you live outside Australia and your order is more than AUD $250 your shipping will be free! It will be sent using Standard, trackable International post, not via international courier which is hugely expensive. If you'd like us to send it via Courier, please contact us to discuss the additional postage payment required to send it express.

Our policy at Sequins & Sand is to only dispatch orders using Australia Post insured postage methods that are trackable. The cost of providing this service has been built into the postage fees as displayed on our website.

Internationally, we offer two shipping options - i)Standard International Post and ii)Express International Post.

i)International Standard Post:
We offer a Standard International Post facility that's trackable. International Standard Post is able to be tracked by us here in Australia. Unfortunately, there isn't an international tracking system offered by Australia Post for this facility. We will send out the tracking number to you in our dispatch notification email for your records should you need to contact us.

Delivery times are dependent on your location but generally the estimated delivery time for Insured Airmail shipments is about 3-10 working days.

We have standardised our rates as follows to anywhere in the world where this service is offered:

0g-500g = $21
500g–1kg = $28
1kg-1.5kg = $38
1.5kg-2kg = $48
2kg-2.5kg = $53
2.5kg-5kg = $58

ii) Express International Post:
Is an international express postal service operated via Australia Post. It provides a faster delivery of goods which once in country and have cleared customs, will be delivered 2-4 working days to metropolitan areas of major cities. It offers full tracking and signature on delivery.

We have standardised our rates as follows to anywhere in the world where this service is offered:

0g-500g = $45
500g–1kg = $54
1kg-2kg = $65
2kg-3kg = $81
3kg-5kg = $108

If you'd like to find out more about shipping to your particular destination for information like delivery times, what can't be sent and if there are delays in the service, then this link from Australia Post is useful.

Important Customs Notice
Customs/Duty For Orders Outside Australia:
If you are making a purchase at Sequins & Sand from outside Australia, some countries have import duty and other taxes on goods entering their country.

The amount you are allowed to import varies from country to country and you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately Sequins & Sand is not able to estimate what these charges might be.

This does not account for duties and customs taxes that you may have to pay. These are very country specific and we can not take responsibility for paying these taxes - that responsibility rests with you. Please enquire at your local customs office to find out what you may have to pay before or upon taking receipt your purchased goods.

Important Information About Deliveries
We have provided you with an estimated date for delivery of goods (stated above under each shipping option). While we make every effort to deliver by this time, all dates specified are estimates only.

We will not be held liable for any loss or damage resulting from late delivery. You acknowledge and agree that late delivery does not constitute a breach by us of our agreement and does not entitle you to cancel an order.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will only be dispatched at our discretion.

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Incorrect Addresses:
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Parcel Does Not Arrive:
It is your responsibility to inform Sequins & Sand if an order does not arrive. Once we learn an order has not arrived by within reason by the due date, we will lodge enquiries with the delivery company to try and determine where the parcel is. We will not be held liable for any loss or damage resulting from late delivery or parcels not arriving.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched accordingly at our discretion.

Late Delivery:
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Loss or Damage After Delivery:
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.