At Sequins & Sand we want to make sure you love your purchase (and love us!) so we go above and beyond to make that happen for you. Here's what we do in a nutshell. Read on below for more details.
* FREE Express Post Returns for all Aussie Orders! Until the fit is right. Yep! We pay for the express postage back to you. It's fast and you don't pay! We want to make sure you have swim and resortwear that makes you feel confident and fabulous. If that means more than one swap, so be it. We are happy to report that it in about 95% of swaps, once does the trick.
* Swaps or Refunds are both welcome. If you'd prefer a store credit, we can do that too.
* 30 Days to return your goodies to us - and we are flexible and will extend this period if you contact us and chat about it first, no worries.
* Not Sure of Your Size or Fit? - Check the Size & Fit tab on every product page for the Measurement & Fit Guides. We have 97% success with solutions from our Find Your Fit questionnaire. You are welcome to order different size or type options and return what isn't right for you. No problem. We know this can be tricky when you're not familiar with the labels we sell.
If at any time, you have a question, please don't hesitate to Contact Us. We're here to help and would love to.
* FREE Express Post Returns for all Aussie Orders!
If you need to make a swap or decide that your purchase is not for you and wish to return it, the cost of the posting them back to will be paid by Sequins and Sand. We do this through a Reply Paid address. When you send back your items, please use this address so that you are not charged for the postage fee :
Reply Paid 86737
Sequins & Sand
PO Box 11
Unfortunately we are unable to offer free returns for international customers.
If the returned goods go missing in transit to us, we will deem you not to have returned them. You need to ensure that the goods are adequately packaged to help prevent damage during return transit. We recommend that they are returned with a tracking number so any items can be traced throughout their journey back to us.
Sequins and Sand will not cover any costs you may incur for purchasing tracking numbers and any postage bags to make your return. We will pay for the cost of the postage only.
If more than one return is made, you will need to pay for the subsequent cost of postage back out to you.
We will not refund the postage associated with the original purchase of your order. All refunds on returned goods are for the cost of the goods only and the amount paid for them.
As part of our No Fuss returns policy, every order is sent out with a Returns Slip so that you can quickly and easily tell us what you are returning and why. It also makes processing any refund simpler and faster at our end.
And if you've not got a Returns Slip to fill out and include with your returns, then there is a link below where you can download and print off a copy. We'd appreciate a completed Returns Slip with your returns as it will make it easier and faster to process.
Sale & Clearance Items: We are more than happy to exchange Sale and/or Clearance items for another size (if we have it in stock), but unfortunately, we are unable to offer Refunds on Clearance items or as individually marked items on Sale unless the item is faulty. Please contact us prior to returning a Sale/Clearance item if you wish to size swap it, to check if the size you are after is available. More often than not, Sale/Clearance items don't have additional sizes available. We will not pay for postage on the return of Sale and/or Clearance items. Store Credits for Sale/Clearance items are unfortunately not available. The reason items are marked down, is to wave them a fond farewell and to find them a permanent new home :)
If you change your mind and we have not yet dispatched the order then we will be happy to cancel it so you need to be quick! Email us immediately at no later than 1 working day after placing your order to try and make sure we catch it in time. Any charges we may have incurred will be deducted from any money that you have paid.
All returned products must be:
- unused, unopened (if the product has a hygienic seal), unwashed and in original condition;
- returned within 30 days of delivery and
- in a saleable condition.
By all means, try things on but just don't wear them out if you plan on returning them. If we think that items have been worn or used, then we reserve the right to refuse a refund or exchange.
Please note that by law, we are not able to accept any cosmetic items where the seal has been broken.
All swimwear must be tried on with underwear (pants) on and returned with the protective shield lining in place. If we think there is evidence that this has been removed, we will not accept the return and will not refund.
We highly recommend items are sent back with a postal tracking number. We are unable to process your returns if we don't receive them. A tracking number helps to know where they are in the Australia Post network and Australia Post is responsible for helping to find them.
Returning a gift:
In the event of a return by you or the recipient of a gift, we will exchange or refund. If you live in Australia return free of charge using our reply paid address; Reply Paid 86737, Sequins & Sand Return Dept. PO Box 11, Ashgrove West, Qld 4060We will not refund any other relevant fees associated with the exchange.
Defective or damaged goods
We ask that you notify us within 7 days of receipt of your goods that they are damaged. Please do this via email to . You must return defective or damaged goods within 30 days of purchase. If you receive defective or damaged goods, we will refund the original price of the goods . If you live in Australia return free of charge using our reply paid address; Reply Paid 86737, Sequins & Sand Return Dept. PO Box 11, Ashgrove West, Qld 4060
Alternatively, if you request a replacement, at our cost we will dispatch your replacement goods (subject to availability) once we receive the defective or damaged goods. Please email us with your preferred method of replacement and details relating to where it should be posted to and to whom.
If, more than 30 days after receipt, goods are found to be defective or damaged, normal warranty conditions for those goods will apply. In those circumstances, it is your/recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer. Any refund or exchange after this period will be at our discretion.
We strongly recommend that your return item(s) is trackable, as we cannot take responsibility for items that do not reach us. This may cost you a small fee to purchase a tracking number.Please ensure you keep a record of the tracking number as a future reference just encase it needs to traced.
If we have inadvertently not sent what you have paid for in your order, then we will correct the error at our cost. We will contact you by email to sort out the details should this occur.
If you need to cancel an order, please contact us immediately by emailing us at and no later than 2 working days after placing your order. We will then let you know by email, that we have received your request to cancel your order.
Agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Any costs we incur as a result of the cancellation will be deducted from any refunds we make. These will be fully disclosed to you in a confirmation email. Orders that cannot be canceled will be subject to our terms, conditions and policies relating to Returns and Exchanges.
We reserve the right to cancel orders at our sole discretion at any time. In those circumstances, we will not be held liable for any loss or damage incurred by you arising out of in connection with the exercise of these rights.