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FAQ's

Anita McLachlan - 1st November 2009

What is Sequins & Sand?

Sequins & Sand is a 'one-stop-e-shop' selling everything a girl needs when going away on summer holiday. Our passion, to help you feel summer confident. - Cossie Confident when you do. Think swimwear, rash vests, kaftans, beach cover-ups, sun safe beach dresses, summer dresses, skirts, pants, hats, jewellery, bags and sarongs...phew!

<i>Body shapes change. Your confidence shouldn't. At Sequins and Sand we help women live their summers with greater confidence feeling supported with our thoughtfully designed swim and resortwear, exceptional fitting advice and experiences."

Do You Accept Returns and Do I Have to Pay for The Return Post?

We have a 30 day no fuss returns policy AND we will pay for the Return Post back to us! Find out more about our Returns and Refund policy and how to return your goods click here.

Do You Offer Refunds?

Yes of course! When you return your goods we will endeavour to refund you within 5 business days. We don't however, refund the post you paid when you originally placed your order. We refund for the value of the goods returned only. Find out more about our Returns and Refund policy here.

What Forms of Payment Do You Accept?

We accept all major credit cards including American Express and don't charge fees for the use of any of them! You can also pay by Paypal and Afterpay.

Should you not want to use a card, you can always pay with Direct Deposit. When you select that option, our bank account details appear on the screen. Write them down. Once payment is received, your goodies will be shipped!

Just give us a call on 1300 996 256 or email us at if you have any questions.

Can I order over the phone?

Yes of course. Just call us on 1300 996 256.

I live outside Australia. Do you post overseas?

Yes we do. We post to most countries outside of Australia. Internationally we offer two postal services which can both be tracked - Registered Air Mail and Express Courier International. The conditions and limits of which are set by those receiving countries. Details about those services can be found on Australia Post's website www.auspost.com.au

Do you deliver to P.O. boxes?

Yes we do! We use the services of Australia Post so we are able to ship to a PO Box.

I would like to surprise the wonderful woman in my life and have some of your lovely goods waiting for her at the place we are holidaying at. Can that be arranged?

Yes it certainly can. We'd love to help. And you, should be bottled! It takes a fair bit of organising and the main thing is that someone needs to sign for the package when it arrives. You need to call the management of where you are staying and drop us an email to letting us know who to contact. More importantly, we need to know that you have given permission for them to act on your behalf. We'll do our utmost to make it happen and keep you up to date with where it is at. Unfortunately, we can't take responsibility if we have sent the order off in good faith and it doesn't make it there in time or goes missing see our Terms and Conditions.

Is there any way I can find out how much postage might be before I start shopping? I've been caught before with huge postage fees and don't want to be caught out again.

Yes. Our costs to ship your parcels can be found in the Shipping section of our website. By choosing specific shipping and postal services, we have been able to standardise costs, let you know up front what they are in the hope that it makes it easier for you to shop with us.

Are there any other charges/fees other than what I pay for my products and postage?

If you live outside Australia, then you may have to pay customs duties. We are not aware of what these may be as they are country specific. You will need to discuss this with the customs authorities in your country.

How do I know when you have received my order and that it's on its way?

You will receive two notifications from us about the status of your order, both by email.

  • An Order Confirmation will be emailed once we have received your order which you placed on the website. This will let you know that we have received your request to purchase from us.
  • Once payment has been cleared, the second email will be sent. This is the Dispatch Confirmation email where we confirm what has been sent the tracking number.

If you pay by credit card, eWay, our transaction provider, will also email you to let you know that they have received your request for payment and when it has been cleared. Paypal will do the same. We don't send payment confirmation emails from Sequins and Sand. If you have any questions about your payment though, please get in contact with us on 1300 996 256 or email us at .

How long will my order take to get to me?

All our orders are sent express post in Australia and Standard Post Internationally (with a tracking number). We do our best to dispatch within 2 days of receiving your order. Express post orders usually take between 2 and 4 days depending on where you live and where they are being sent from. In Covid19 times Australia Post is not guaranteeing overnight arrival for express post parcels. H

How do I know it's safe shopping on line with Sequins & Sand?

We would like to assure you that shopping online at www.SequinsandSand.com.au is safe.

Information submitted to and residing on the www.SequinsandSand.com.au server is secured with robust technology. The checkout securely encrypts all your contact information which is sent directly to PayPal, so we don't store your credit card details. PayPal stores these on their systems.

What information do you keep about me and where is it stored?

Sequins & Sand totally respects your privacy rights and recognises the importance of protecting the information collected about you. We will not disclose this information to others without your consent, unless required to by law. In general terms, we collect personal information directly from you when you place an order. Details such as name, email address, phone number and shipping address. These are kept on our server. More details about what we collect and how it is used is explained in the Privacy section of our website.

I want to buy something but it's saying it's out of stock. Is there any way I can still get it?

Maybe....all may not be lost! If something is out of stock and we think that we are able to obtain more or something similar, then we will say so in the product description area. You can email us to register your interest to and we will always do our best to help you out.

I've made a mistake with my order. Is there any way I can change it?

If you change your mind and we have not yet dispatched the order then we may be able to cancel it but you need to act quickly! Email us immediately to make sure we catch it in time. Any charges we may have incurred will be deducted from any money that you have paid. Orders that cannot be canceled will be subject to our Terms & Conditions and policies relating to Returns & Refunds.

I received an email saying what I had ordered is no longer available. How can that happen and what options do I have?

It can happen when we have a rush on items and have to fill multiple orders at the same time. It's virtually impossible to know if and when this might happen.

We will offer alternatives to suit your needs and you decide what will work best for you. Chose another item that you think might be suitable, wait for more of what you originally ordered to come in (and we'll let you know as soon as it does!) or a full refund of your money.

Ultimately, it's about working with you to make sure you are absolutely happy with whatever arrangement suits your needs.

If I change my mind or the person I am buying for doesn't like what I have bought for them, what can I do?

At Sequins & Sand want to make sure you love your purchase (and love us) so we are happy to exchange or refund any goods because you have changed your mind, are unhappy with them or they are damaged. If you change your mind and we have not yet dispatched the order then we will be happy to cancel it so you need to be quick! Email us immediately to try and make sure we catch it in time. Any charges we may have incurred will be deducted from any money that you have paid.

If you do change your mind and we have already dispatched your order, return goods by posting them to us via registered or trackable post and please retain the appropriate proof of return. Otherwise, if the returned goods go missing in transit to us, we will assume you have not returned them. You need to ensure that the goods are adequately packaged to help prevent damage during return transit.

All returned products must be:

*unused, unopened (products with a hygeinic seal) and in original condition;
*undamaged;
*returned within 30 days of delivery; and
*in a salable condition.

By all means, try things on but just don't wear them out if you plan on returning them. If we think that items have been worn or used, then we reserve the right to refuse a refund or exchange.

Please note that by law, we are not able to accept any cosmetic items where the seal has been broken.

In the event of a return by you or the recipient of a gift, we will exchange or refund in however, you will need to pay the postage and handling fee of the return to Sequins & Sand and re-delivery to you. We will not refund any other relevant fees associated with the exchange.

Please refer to our Returns page located at the bottom of our site for more additional and specific information.

Can I return a Clearance or Sale item?

Sorry, no we don't do refunds on Clearance and selected sale items. Every product which we are unable to offer refunds on, will be clearly stated on each item so you know before you buy.

Can I lay-by items?

Sorry but we currently do not offer a lay-buy facility. We do however accept Afterpay payments which is an alternative to lay-buy.

Do you offer gift certificates or vouchers?

Yes we do! Find them all here in the Give section of our store.