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Returns and Refund Policy

Change your mind or not happy: Our Returns are FREE for all Aussie orders...

If you change your mind and we have already dispatched your order, return goods by posting them to us. Our returns are FREE if you live in Australia. Just use our Reply Paid address:

Reply Paid 88458
Returns Department
Sequins & Sand
PO Box 472
BLACK ROCK VIC 3193

Please Note: We are more than happy to exchange Clearance items for another size (if we have it in stock), but unfortunately, we are unable to offer Refunds on Clearance items or as individually marked items.

As part of our No Fuss returns policy, every order is sent out with a Returns Slip so that you can quickly and easily tell us what you are returning and why. It also makes processing any refund simpler and faster at our end.

If the returned goods go missing in transit to us, we will deem you not to have returned them. You need to ensure that the goods are adequately packaged to help prevent damage during return transit.

If you change your mind and we have not yet dispatched the order then we will be happy to cancel it so you need to be quick! Email us immediately at no later than 1 working day after placing your order to try and make sure we catch it in time. Any charges we may have incurred will be deducted from any money that you have paid.

All returned products must be:

  • unused, unopened (if the product has a hygienic seal) and in original condition;
  • undamaged;
  • returned within 30 days of delivery (proof of delivery date will be required); and
  • in a saleable condition.

By all means, try things on but just don't wear them out if you plan on returning them. If we think that items have been worn or used, then we reserve the right to refuse a refund or exchange.

Please note that by law, we are not able to accept any cosmetic items where the seal has been broken.

All swimwear must be tried on with underwear (pants) on and returned with the protective shield lining in place. If we think there is evidence that this has been removed, we will not accept the return and will not refund.

Wrong size and you need a different size:
We really want to make sure you look fantastic and getting the right size can be challenging when purchasing on-line.
If you try an item on and it's not the right size and you'd like to exchange it for another size, that's fine. If you live in Australia return free of charge using our reply paid address; Reply Paid 88458, Returns Department, Sequins & Sand, PO BOX 472, BLACK ROCK VIC 3193.

We will also pay for the postage back to you. If more than one return is made, you will need to pay for the subsequent cost of postage back out to you.

Please Note: We are unable to accept returns on Clearance items.

Other conditions as stated above for all Change of Mind Returns apply.

Returning a gift:
In the event of a return by you or the recipient of a gift, we will exchange or refund. If you live in Australia return free of charge using our reply paid address; Reply Paid 88458, Returns Department, Sequins & Sand, PO BOX 472, BLACK ROCK, VIC, 3193. We will not refund any other relevant fees associated with the exchange.

Defective or damaged goods

We ask that you notify us within 7 days of receipt of your goods that they are damaged. Please do this via email to . You must return defective or damaged goods within 30 days of purchase. If you receive defective or damaged goods, we will refund the original price of the goods . If you live in Australia return free of charge using our reply paid address; Reply Paid 88458, Returns Department, Sequins & Sand, PO BOX 472, BLACK ROCK, VIC, 3193..
Alternatively, if you request a replacement, at our cost we will dispatch your replacement goods (subject to availability) once we receive the defective or damaged goods. Please email us with your preferred method of replacement and details relating to where it should be posted to and to whom.

If, more than 30 days after receipt, goods are found to be defective or damaged, normal warranty conditions for those goods will apply. In those circumstances, it is your/recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer. Any refund or exchange after this period will be at our discretion.

We strongly recommend that your return item(s) is registered and trackable, as we cannot take responsibility for items that do not reach us. Please ensure you keep a record of the registration until you are satisfied that we have received the goods. We will email you and let you know when we do.

Incorrect order

If we have inadvertently not sent what you have paid for in your order, then we will correct the error at our cost. We will contact you by email to sort out the details should this occur.

Cancelling orders

If you need to cancel an order, please contact us immediately by emailing us at and no later than 2 working days after placing your order. We will then let you know by email, that we have received your request to cancel your order.

Agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Any costs we incur as a result of the cancellation will be deducted from any refunds we make. These will be fully disclosed to you in a confirmation email. Orders that cannot be canceled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

We reserve the right to cancel orders at our sole discretion at any time. In those circumstances, we will not be held liable for any loss or damage incurred by you arising out of in connection with the exercise of these rights.

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